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Refund and Return Policy

Dear Honorary Customers, the RETURN and REFUND policy of ALPHABYTE TECHNOLOGY are given below :-

  • If a customer is buying the products from our shops, then please make sure to check the
    products in front of our sellers    . Later, if any problems occurs than
    the customer will not be entitled to any changes but will be given
    services based on the products provided description.(Warranty)
  • In the case of ordering online, after receiving the product, if any manufacturing issues or problems are
    noticed or discovered than customer has to inform us within 24 hours via our hotline service.
  • If a customer received a manufacturing defected product than the customer has to visit any of our
    shops where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of
    replacement.
  • If a customer wants to change the defected product through our delivery service, then a charge
    Of TK. 200/- has to be paid as replacement charge     inside Dhaka
    and if out of Dhaka, only the Courier charge is applicable.
  • If a Customer is buying any product from our Website after reading the description and provided
    information’s about the particular product and is received successfully
    without any faults and later if the product is not compatible with your
    setup or if you do not want it anymore, then you will not be allowed to
    change or return the product.
  • With specific reasoning’s, product(s) will be allowed to be returned and refunded back to you
    within 3 to 10 working days and in the case of online
    purchase, the procedure may take longer to execute.
  • Refund charges will be applicable for bKash/Rocket/Cards/POS/Online payments.
  • Additional fees such as EMI Charge, bKash charge, gateway charge, EFT charge etc. are non refundable.
  • If customers found broken or packet damaged product then we are requesting not to receive the product
    from courier service. If the customer receives courier damaged product
    then he/she have to take his/her own liability and any kind of complaint
    won’t be acceptable.

 Refund charges will be applicable for bKash/Rocket/Cards/POS/Online payments